Under federal law, a residential mortgage loan borrower has the right to notify their servicer of an error regarding the servicing of their mortgage loan or to request information related to the servicing of their mortgage loan.
The following outlines the Error Resolution and Information Request Procedures for your mortgage account at ESB Mortgage Company.
If you think an error has occurred on your mortgage account or if you need specific information about the servicing of your loan, please write us at:
ESB Mortgage Company
Attn: Servicing Department
P.O. Box 370
Ennis, TX 75120
All written requests for information or notices of error should contain the following information:
What you can expect when you submit an Error Notice or Information Request to ESB Mortgage Company at the above listed address:
If it is determined that no error occurred, a response will be provided to you not later than 5 days after we make such determination including the reason we made that determination. You have the right to request the documents relied upon in reaching that determination. If you request copies of the documents and information we relied on in making a determination that no error occurred, copies will be sent to you within 15 days of receipt of your request.